Frequently Asked Questions

Everything you need to know about shopping with PinkCherry Canada

How long does shipping take within Canada?

Standard shipping typically takes 3-7 business days depending on your province. We offer expedited shipping options at checkout for faster delivery.

What is your return policy for fashion items?

We accept returns on unworn clothing with original tags attached within 30 days of purchase. Please note that for hygiene reasons, intimate apparel and earrings are final sale.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as sizing can vary between different designers and collections.

Are there any duties or customs fees for Canadian orders?

No, because we ship directly from within Canada, you will not be charged any additional customs or import duties upon delivery.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer buy-now-pay-later options through Sezzle.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email confirmation containing a Canada Post or courier tracking number to monitor your delivery.